Return Policy for Conaflow

Effective Date: December 4, 2024

At Conaflow, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return process. Please read our Return Policy carefully to understand the terms and conditions that apply.

1. Eligibility for Returns

You may return most products purchased from our website within 30 days from the date of delivery, provided they meet the following conditions:

  • Product Condition: The item must be unused, undamaged, and in its original packaging.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email, invoice, or receipt.
  • Non-returnable Items: Certain products may not be eligible for returns, including but not limited to perishable goods, personalized items, or products marked as final sale.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by emailing contact@conaflow.com or calling (517) 764-3087. Provide your order number, the product(s) you wish to return, and a brief reason for the return.

  2. Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is eligible. Please note that returns cannot be processed without an RMA number.

  3. Return Shipping: You will be responsible for the cost of return shipping unless the product is defective, damaged during shipping, or you received an incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return reaches us safely.

  4. Packaging: Please return the product in its original packaging. Include all accessories, tags, and any promotional items that came with your purchase.

3. Return Shipping Address

Once you receive the RMA number, please send the returned item to the following address:

Conaflow Returns Department
844 S Lakeside Dr,
Michigan Center, MI 49254
USA

Please ensure that the RMA number is clearly visible on the return package to avoid any delays in processing your return.

4. Refunds and Exchanges

Once we receive and inspect your returned item, we will process your refund or exchange according to the following:

  • Refunds: If your return is approved, we will issue a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment processor.

  • Exchanges: If you prefer to exchange an item, we will ship the replacement product once we receive the returned item. If there is a price difference between the returned and exchanged item, we will charge or refund the difference accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and either send you a replacement or issue a full refund, including return shipping costs.

To qualify for a return due to a defect, please provide clear photos of the damage or defect along with your order number and description of the issue. Once confirmed, we will process the return and send a replacement or issue a refund.

6. Non-Returnable Items

The following items are generally non-returnable and non-refundable:

  • Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
  • Gift cards.
  • Downloadable software products or digital content.
  • Personalized or custom-made items.
  • Perishable goods, such as food, flowers, or similar items.

If you have any questions regarding non-returnable items or if you’re unsure about your purchase, please contact our customer service team for clarification.

7. Late or Missing Refunds

If you have not received your refund yet, please check with your bank or credit card company as it may take additional processing time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at contact@conaflow.com.

8. Exemptions and Exceptions

We reserve the right to deny returns if the product does not meet our return eligibility criteria. This includes products that are not in their original condition, are damaged by the customer, or do not have proof of purchase.

9. Return Policy Modifications

Conaflow reserves the right to modify or update this Return Policy at any time. Any changes to this policy will be reflected on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our return guidelines.

10. Contact Us

If you have any questions regarding our Return Policy or need assistance with a return, please contact our customer service team:

  • Email: contact@conaflow.com
  • Phone: (517) 764-3087
  • Address: 844 S Lakeside Dr, Michigan Center, MI 49254